Approaching AI within Financial Services
In a sector driven by trust, stability, and strategic decision-making, artificial intelligence (AI) is rapidly transforming how financial services operate. As digital-first competitors successfully harness AI’s capabilities, established institutions must act decisively to remain competitive. The question is no longer whether to integrate AI, but how to do so effectively while upholding core business values […]
Your Members Are Weird. Hereʼs How to Understand Them
If you picked three members at random, you’d probably get: One who religiously saves every month, One who uses their savings account as a glorified piggy bank And one who thinks “ISA” is short for “Is A Mistake.” Yet they all get the same emails, the same interest rates and the same exclusive offers. You’re […]
Motor Finance Ruling – May 2025 Update: Is PPI 2.0 incoming?
This is a follow-up to Woodhurst’s November 2024 thought leadership: Court of appeal announcement shakes up the specialist lender market. Following a three-day hearing in April, the Supreme Court is currently considering whether to uphold the Court of Appeal’s ruling that it is unlawful for dealers acting as credit brokers to receive commission from lenders […]
Court of appeal announcement shakes up the specialist lender market
Last week, the Court of Appeal made a ruling mandating that brokers must fully disclose and obtain explicit consent from customers regarding any commissions received from lenders. This decision has significant implications not only for firms operating in the motor finance market, but also for those in other areas of asset finance. Discretionary commission arrangements […]
Is Open Finance too open for building societies?
Open Finance is one of the most radical innovations in the financial services sector at present. The Building Society Association (BSA) recently commissioned a piece of research on: The impact of Open Finance on Mutuals’ business models. The BSA summary states that “In the savings market, a personal finance app could use Open Finance data […]
The new sheriff in town
They provide no direct revenue or income for banks. They have been described as the “killjoys of finance”. They have put the brakes on some of the most lucrative services banks can offer. Yet, they are the fastest growing job in the financial services industry. With so much focus on job growth in the tech […]
AI in transaction monitoring – Two birds, one stone
Regulators are often typified as conservative, sometimes constraining organisations that exist to put limits on the extent to which banks can innovate and trial new solutions. However, regulators worldwide do seem to be rapidly changing their approach, and banks can act swiftly to take advantage of the new outlook by using regulatory change to stay […]