Welcome to In Good Company, a brand-new video series by Woodhurst, where we sit down with some of the most influential leaders across the building society, specialist lending, and wider financial services sectors.

In each episode, we have insightful, candid conversations with CEOs, decision-makers, and industry pioneers, exploring the challenges, innovations, and future of financial services. From navigating digital transformation to maintaining the values of mutuality, our discussions uncover what’s shaping the industry today—and what’s next.

In our second episode, we are joined by Will Carroll, CEO of Monmouthshire Building Society. With over two decades at the Society since joining in 2004, Will has been at the forefront of a remarkable period of change, witnessing digital transformation and evolving member expectations.
He shares valuable insights on:

 

• • Branch modernisation and building a multi-channel experience

• • Navigating the costs and pace of technology adoption

• • Balancing modernisation on a budget while delivering real value to members

• • Ensuring sustainable growth for building societies

A standout quote from Will:

“We don’t want to just be good enough. We want to be better.”

Watch the full episode to be part of an inspiring conversation on leadership, innovation, and staying true to purpose in a fast-evolving industry.