Building Society
Digital Transformation
Woodhurst has helped the Society to achieve its strategic goals, helping them define and establish:
Customer Journey and Process Mapping: Engaged with stakeholders across numerous teams to clearly map-out the current state customer journeys and processes to visualise and identify areas of improvement.
Identification of key pain-points: Documented over 100 pain points across the customer journeys and identified solutions to remediate them.
Target Vision: Ran a series of workshops with the leadership team to define a high-level vision for the mutual, with a clear view across the operating model on strategic areas of modernisation and growth.
Detailed Modernisation requirements: Translated all the identified pain points and areas of improvement into clear and prioritised business and IT requirements.
“The value added to our business over the past 6 months as a result of working with Woodhurst has been significant . The knowledge and skills held by the team have proven invaluable and, without exception, each member of the Woodhurst team has been a pleasure to work with. The team have consulted impeccably to understand our business requirements and the deliverables have been of a consistently high standard.”
We believe that everyone should have access to better financial solutions.