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Driving Organisational Change within a Building Society Using a Hybrid Agile Framework

Industry

Building Society

Capability

N/A

The Outcome

Woodhurst has helped the Society considerably to achieve its strategic goals. 

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The Challenge

A mid-tier Building Society sought to modernise their change framework to support their ambitious change plans for their Broker Platform, Payments Platforms, CRM Platform and Core Platform. They were looking to improve flexibility in their change framework and processes, enhance clarity around risk management, and involve business teams earlier to encourage smoother collaboration and minimise resistance.

How Woodhurst Helped

  • Conducted a comprehensive evaluation using our proprietary Woodhurst blueprint for change, delivering over 100 actionable recommendations that embedded a hybrid agile methodology, enhancing adaptability and efficiency across projects.
  • Facilitated focus groups to clearly define and establish the roles and expectations of Change Champions, while providing targeted coaching to ensure agile principles were embedded across all teams.
  • Implemented a formalised risk management and change control process, complemented by a structured decision-making matrix to streamline governance and enhance operational transparency.

The Outcome

  • Successfully delivered a highly customised hybrid agile framework, significantly enhancing the Society’s adaptability and readiness for complex future projects.
  • Uncovered key pain points from prior projects through in-depth workshops, enabling the identification of targeted improvements. This ensured future change initiatives were perfectly aligned with the Society’s evolving goals and expectations.
  • Empowered Change Champions to become influential leaders, regaining business-wide support for change. These Champions are now pivotal in driving successful transformations and developing a culture of proactive leadership within the organisation.
Change to Chance

“Change is difficult for an organisation of any size, let alone a small Building Society like us. We’ve partnered with Woodhurst as they have extensive experience supporting others in the sector with complex transformations. Woodhurst is making a real difference by forming a joint team with our Business Change department, as well as de-risking critical aspects of the programme.”

CEO of Building Society

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