What does it take for a building society to be “nationally known but locally famous”?

In this episode of Woodhurst’s In Good Company, we sit down with Simon, CEO of Furness Building Society, to explore the evolving role of mutuals in a rapidly changing financial landscape.

We discuss how building societies continue to anchor themselves in their local communities while expanding their reach nationally, and what that balance means in practice.

The conversation also looks into the future of the high street. As customer expectations shift, what should branches become? Advice hubs, community spaces, or something entirely different?

Simon shares Furness’ transformation journey, including their modernisation vision and how platforms like Backbase are reshaping their digital future. This is a forward-looking discussion on strategy, technology, and the enduring value of mutuality.

Watch now to hear how Furness is navigating change while staying true to its roots.