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Advising a fintech to support 10x scaling of the customer base

Industry

Fintech

Capability

Scalability Assessment

The Outcome

Across a six week assessment period, Woodhurst uncovered a number of opportunities for the fintech as they scaled:

organisational capabilities reviewed
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pain points identified
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actions identified to support scalability
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The Challenge

  • A savings, investments and pensions platform had recently acquired multiple pensions master trusts, growing the customer base by 10x​
  • The acquired customers needed to be migrated to the client’s proprietary platform within 1 year​
  • The client needed support to identify how to effectively scale the technology team and platform to support the additional customers in very short timescales, whilst maintaining engineering efficiency​

How Woodhurst Helped

  • Technology platform uplift: Review of existing technology platform and architecture (which was not fit for purpose for additional customers) along with strategy to redefine architecture to allow rapid scaling and flexibility.​
  • Engineering ways of working: Master trust acquisitions didn’t come with additional technology capability. Woodhurst advised on how the engineering, product and business teams could be organised more effectively to support the development of new functionality and infrastructure​
  • Software Delivery Lifecycle Improvements: Woodhurst identified a number of hygiene factors that were missing across the SDLC ​to ensure that the client was consistently delivering high quality digital functionality

The Outcome

  • Woodhurst identified 43 pain points across the organisation that were preventing the organisation from scaling effectively and blocking engineering efficiency. ​
  • 30 unique opportunities were presented to the client with a clear action plan to drive change and establish better ways of working across the engineering function and business teams​
  • Woodhurst guided the technology team towards a defining set of principles, and new architecture approach – enabling the team to work more effectively, delivering a flexible platform with a lean team​

“Woodhurst’s leadership and support across one of our core delivery initiatives has given senior Exco sponsors confidence in our long term plan and ensured alignment across key delivery functions. They have embedded themselves within the team in a way that allows them to deeply understand the organisation and our people, which means that their advice and guidance is trusted and valued across Engineering, Product and the Business.”

CTO of Fintech

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