Digitising customer support
In the immediate response to the crisis, back in March and April, many banks across the UK introduced measures to better support customers. Nationwide’s Arti chat bot began fielding mortgage holiday queries back in March, and has been further developed since HSBC introduced live chat functionality into their mobile and web platforms – a feat […]
Data – the lifeblood of your organisation
The cost of poor data quality and inadequate data management is at an all-time high and increasing as we speak. 90% of the world’s data has been created in the last two years, with poor data quality costing large organisations an average of $9.7 million per year. It’s unsurprising then that a recent survey of […]
The great customer expectations
An emerging trend in retail banking in recent years has been the gradual shift in focus away from products and services towards a customer centric model, delivering simple, seamless, and sophisticated customer experiences. Customers no longer view their experiences in an industry-silo as it is not just the Fintechs that are causing positive disruption. […]
Embedding positive changes in response to the crisis
Organisations across Financial Services have undoubtedly demonstrated a flexible and resilient response to this crisis. From the rapid distribution of over £23bn in Bounce Bank loans to the movement of entire support functions to work from home, firms have redefined processes, realigned focus and reprioritised workloads to allow their people to work safely with the […]
How will COVID-19 affect priorities across the Financial Services industry?
We are in the midst of a health, societal and economic crisis, the scale of which hasn’t been seen for generations – if ever. In this environment Financial Services will be looked to as a pillar of recovery by governments, organisations and individuals alike. As economic uncertainty becomes one of the few constants over the […]
Happy Birthday to us
As Woodhurst celebrates its first birthday today I sat down to reflect on the business learnings which we can take from the last 12 months. Business is much like anything new: you throw yourself into it, make mistakes, learn from them and hopefully avoid making the same mistake twice! I’m a big fan of lists […]
A digital response to chaos
In this period of crisis and great uncertainty, our number one priority should be our health and the health of those around us. But it’s impossible to escape the financial impact that COVID-19 is having on individuals and businesses across the UK. Despite unprecedented government support in the way of grants and loans, income streams […]
Mamba Mentality
Kobe Bean Bryant: basketball player, published author, academy award winner, father of 4 – I could go on. The world lost a truly talented individual on 26th January 2020 as Kobe and 8 others lost their lives in a helicopter crash in California. I’d grown up watching Kobe on a basketball court in the purple […]
What we are keeping our eye on in 2020
2019 was an amazing year for Woodhurst as we launched and set a solid platform for growth. However, as we stroll into a new decade, we are more excited to share what we are keeping out eye on in the year to come, and what we think will be likely to affect the business world. […]
Woodhurst in 2019: Laying the foundations
I always find the end of a year a fascinating time. It encourages you to reflect on what you’ve achieved across the last 12 months and also look forward to what you want to accomplish once the clock strikes midnight on the 31st December. Whilst I find it useful to do this as an individual, […]