Woodhurst, a consultancy renowned for its transformation expertise in the building society sector announces its partnership with Bath Building Society, a mutual helping people realise the dream of home ownership since 1904.
Richard Ingle, Bath Building Society CEO, shares his vision for the future: “We are on a journey to becoming a highly sustainable, modern Building Society, with modern systems and processes that allow us to deliver real value to our members and customers, while maintaining the human touch. We have had a busy couple of years so far on our journey, most recently launching a refreshed Bath Online to allow customers access to our services via web or app, but we are still early on in our modernisation journey with many exciting developments for our customers still to come.”
Bath have partnered with Woodhurst to help the Society navigate changes in the sector, bolster the change capability, and support with a sustainable transformation so the Society can continue evolving to meet the changing expectations of its customers.
“Change is difficult for an organisation of any size, let alone a small Building Society like us. We’ve partnered with Woodhurst as they have extensive experience supporting others in the sector with complex transformations. Woodhurst is making a real difference by forming a joint team with Bath’s Business Change department, as well as de-risking critical aspects of the programme.”
Ben Nadel, Co-founder of Woodhurst shares his view: “Bath’s commitment to modernise and meet the evolving needs of their members, customers, brokers and colleagues is second to none. Our main role as their transformation partner is ensuring it’s a smooth journey, delivering transformative change while maintaining strong financial performance throughout.”
This strategic partnership reaffirms Bath’s dedication to its purpose: improving the lives of its customers by providing savings and mortgages products, growing their financial resilience, and helping them achieve their property-owning aspirations.
Image: Members of the joint Woodhurst and Bath Building Society team.
