Archives: July 2020

Digitising customer support

In the immediate response to the crisis, back in March and April, many banks across the UK introduced measures to better support customers. Nationwide’s Arti chat bot began fielding mortgage holiday queries back in March, and has been further developed since HSBC introduced live chat functionality into their mobile and web platforms – a feat […]

Technical Due Diligence: 5 reasons to look beyond the technology

London tech firms have succeeded in raising $25.5bn in venture capital investment in 2021 despite the global COVID-19 pandemic and Brexit, over double 2020 investment levels. With activity not looking to slow down in 2022, we can expect many innovative, digitally focused start ups to emerge from the crisis as prime candidates for future funding. […]

Data – the lifeblood of your organisation

The cost of poor data quality and inadequate data management is at an all-time high and increasing as we speak. 90% of the world’s data has been created in the last two years, with poor data quality costing large organisations an average of $9.7 million per year. It’s unsurprising then that a recent survey of […]